Voluntary cancellation available anytime- Data retention for 30 days post-cancellation
- Export options provided for your data
- Final access until subscription period ends
By BizTooly
We reserve the right to terminate accounts for:
- Violation of Terms of Service
- Payment fraud or abuse
- Illegal activities
- System abuse or hacking attempts
Note: No refunds for terminated accounts due to policy violations.
💰 Billing Disputes & Chargebacks
Dispute Resolution
- Contact us first before initiating chargebacks
- Provide documentation of the issue
- Allow 10 business days for investigation
- Cooperate with resolution process
Chargeback Policy
- Chargebacks without prior contact may result in:
- Immediate account suspension
- Permanent ban from BizTooly services
- Additional fees for fraudulent chargebacks
- Collection efforts for unjustified chargebacks
🌍 Regional Considerations
EU Customers
- 14-day right of withdrawal for distance contracts
- Does not apply if digital content delivery has begun with consent
- Clear consent obtained before service access
US Customers
- State-specific laws may apply
- California residents: Additional consumer rights
- Business customers: Different terms may apply
International Customers
- Currency conversion at current rates
- Bank fees responsibility of customer
- Tax compliance according to local laws
📝 Modification Policy
Policy Updates
- We may update this policy periodically
- Changes effective immediately upon posting
- Notification via email or website announcement
- Continued use constitutes acceptance of changes
Grandfathering
- Existing subscriptions maintain original terms
- Price increases notified 30 days in advance
- Opt-out options provided for significant changes
⚖️ Legal Compliance
Consumer Rights
We comply with:
- Consumer Rights Act (where applicable)
- Digital Content Regulations
- E-commerce Directives
- Data Protection Laws
Dispute Resolution
- Primary: Direct negotiation with BizTooly
- Secondary: Mediation services
- Tertiary: Legal proceedings in our jurisdiction
📊 Refund Statistics & Transparency
Our Commitment
- Average refund processing: 5-7 business days
- Refund approval rate: 92% for valid claims
- Customer satisfaction: 98% with refund process
- Support response time: Under 24 hours
Transparency
- Clear communication throughout process
- Regular updates on refund status
- Documentation provided for all decisions
- Feedback incorporation into policy improvements
🤝 Customer-Centric Approach
Our Philosophy
While we maintain firm policies to ensure sustainability, we believe in:
- Fair treatment of all customers
- Reasonable solutions to genuine problems
- Transparent communication
- Continuous service improvement
Exceptional Circumstances
We may make exceptions for:
- Medical emergencies (with documentation)
- Natural disasters
- System-wide outages
- Documented financial hardship
🔧 Technical Specifications
System Requirements
Refunds not provided for:
- Incompatible devices (check requirements before purchase)
- Outdated browsers (update to supported versions)
- Network issues (check your internet connection)
- Device limitations (insufficient memory/processing power)
Compatibility
- Supported browsers listed on each tool page
- Minimum system requirements clearly stated
- Mobile compatibility specified per tool
- API limitations documented
📞 Contact Information
Refund & Billing Support
- Email: admin@biztooly.com
- Support Portal: admin.biztooly.com
- Response Time: 24-48 business hours
Required Information
When contacting us about refunds, please include:
- Account email address
- Transaction ID or receipt
- Detailed reason for refund request
- Screenshots or documentation (if applicable)
✅ Summary of Key Points
Quick Reference
- Digital products: Generally non-refundable after access
- Subscriptions: Cancel anytime, no partial refunds
- Technical issues: Support first, refunds second
- Free trials: Cancel before trial ends to avoid charges
- Contact us: Always reach out before initiating chargebacks
Our Promise
We commit to:
- Fair assessment of all refund requests
- Prompt responses to your inquiries
- Transparent processes throughout
- Quality service that minimizes refund needs